Privacy Policy
utra66 Malaysia
utra66 is committed to protecting every piece of personal information you share with us. This policy clearly explains how your data is collected, used, stored and protected while you use our platform.
Your Privacy, Our Priority
Six core principles that guide how utra66 handles the personal information of every user.
Multi-Layer Data Security
All user personal information is encrypted using SSL/TLS protocols. Sensitive data such as account numbers and payment details are stored in a protected server environment and are never disclosed to third parties without consent.
No Data Sales
utra66 does not sell, rent or trade user personal information to any third party for marketing purposes. Your data is used only in the context of the services you have voluntarily joined.
Full User Control
You have the right to access, correct and request deletion of your personal data at any time. Requests can be submitted to our support team via live chat or email.
Time-Limited Data Retention
Data is kept only for as long as needed to fulfil the original purpose of collection or as required by applicable law. Once that period ends, data is securely disposed of in accordance with our internal procedures.
Communication Preferences
Users may choose to receive or opt out of promotional communications at any time. This preference can be updated through account settings or by contacting our customer service team, which operates 24/7.
Licensing Compliance
As a platform operating under international licensing, utra66 complies with all regulatory requirements relating to data protection and user privacy, including Know Your Customer (KYC) procedures carried out securely.
1. Introduction
utra66 ("we", "our platform") cares about the privacy of every individual who uses the utra66.org website and all related services. This Privacy Policy explains the types of information we collect from you, the purposes of that collection, how we process and protect it, and the rights you hold as our user.
By registering an account or continuing to use utra66 services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our team before continuing to use the platform.
This policy applies to all users who access the utra66 platform from Malaysia and any other location. It covers all interactions including account registration, deposits, withdrawals, game participation, and communication with the support team.
2. Information We Collect
To ensure our services run smoothly and securely, there are several categories of information we may collect from you:
- Identity information: full name, date of birth, identification card number (MyKad), mobile phone number and email address during the account registration process.
- Payment information: details relating to the deposit and withdrawal method you choose, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or cryptocurrency. We do not directly store your credit card information or e-wallet passwords.
- Usage data: betting history, games played, total deposits and withdrawals, login sessions and account activity.
- Technical data: IP address, web browser type, operating system, access time and cookie data collected automatically when you visit our website.
- Communications: records of live chat conversations, emails and any complaints or enquiries you send to our support team.
ℹ️ All identity verification (KYC) processes are carried out in accordance with utra66's internal procedures and our international licensing requirements. Information collected is used solely for verification purposes and is not disclosed unless required by law.
3. Purpose of Using Information
utra66 uses the information collected for the following purposes:
- Processing account registration, deposits and withdrawals accurately and securely.
- Verifying user identity to meet anti-money laundering (AML) compliance requirements and Know Your Customer (KYC) policy.
- Providing 24/7 customer support via live chat and email in Malay and English.
- Sending important notifications relating to accounts, transactions and service updates.
- Detecting and preventing fraud, account misuse and suspicious activity.
- Improving the user experience based on usage patterns and feedback received.
- Fulfilling legal and regulatory obligations under our international licensing.
4. Sharing Information With Third Parties
utra66 does not sell or trade user personal information. However, in the following limited situations, information may be shared:
- Payment service providers: processing transactions requires relevant information to be shared with the e-wallet providers and payment gateways you choose, subject to their own privacy policies.
- Game software providers: a small portion of game session data is shared with game studios for technical and game audit purposes.
- Statutory authorities: where required by law or a valid court order, we may need to disclose information to the relevant authorities.
- Technical partners: hosting, cybersecurity and analytics providers bound by strict confidentiality agreements with utra66.
In all cases of sharing, we ensure that the information shared is the minimum necessary and is subject to protections equivalent to our own standards.
5. Cookies and Tracking Technologies
The utra66.org website uses cookies to improve your browsing experience. Cookies are small text files stored on your device to identify the current session, save your preferences and track usage patterns in aggregate.
- Essential cookies: required for basic website functions such as login, session management and security.
- Preference cookies: store your language, theme and display preferences.
- Analytics cookies: help us understand how users interact with the website for ongoing improvement.
You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect your account functionality.
6. Information Security
utra66 uses appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure. These measures include:
- Data encryption using SSL/TLS protocols during information transmission.
- Strict internal access controls — only authorised staff may access user information.
- Continuous security monitoring and periodic system auditing.
- Established security incident response procedures in the event of a data breach.
7. International Data Transfers
As a platform operating under international licensing, your information may be stored or processed on servers located outside Malaysia. In all such cases, utra66 ensures that data transfers are carried out with adequate protections equivalent to the level of protection set out in this Privacy Policy.
8. Children's Privacy
utra66 services are intended solely for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we find that such information has been collected inadvertently, the relevant account will be terminated and the information will be deleted immediately.
⚠️ Use of the utra66 platform is restricted to individuals aged 21 and above only. Registration by underage individuals is strictly prohibited and may result in account termination and further action.
9. Data Retention and Deletion
utra66 stores user personal information for the period required for the purposes stated in this policy or as required by applicable law. Generally:
- Active account data is kept throughout the active membership period.
- After an account is closed, relevant data is retained for a set period in accordance with compliance and legal requirements.
- Data that is no longer needed is disposed of using secure and irrecoverable methods.
10. Links to External Sites
The utra66.org website may contain links to external websites for user reference. utra66 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.
11. Changes to This Privacy Policy
utra66 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or through the registered email address. The "Updated" date at the top of this policy will be revised each time a change is made.
Continued use of the utra66 platform after a policy change takes effect is considered acceptance of the updated terms.
12. Contact Us
If you have any questions, concerns or requests relating to your privacy and personal data protection, please contact the utra66 customer service team via:
- Live Chat: available 24 hours a day, 7 days a week on this site.
- Email: [email protected]
We aim to respond to all privacy-related enquiries as promptly as possible. Our team can communicate in Malay and English.
utra66 User Privacy Rights
As a user, you have the following rights regarding your personal information held by utra66.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If the information we hold is inaccurate or out of date, you have the right to request prompt correction.
Right of Erasure
In certain situations, you may request that we delete your personal information, subject to legal obligations.
Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
Right to Restrict Processing
In certain circumstances, you may request that we limit the way we process your data.
Right to Data Portability
You have the right to receive your data in a structured format for transfer to another service provider where applicable.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
Right to Complain
You have the right to lodge a complaint with the relevant regulatory body if you are dissatisfied with how we handle your data.
Questions About Your Privacy?
The utra66 support team is ready to help you at any time. Contact us via live chat or check our other pages to find out more about our services.